FAQs
Welcome to Fella Golf's FAQ page! We've compiled a list of common questions and answers to help you with your shopping experience. If you don't find the answer you're looking for, feel free to reach out to our support team. E-mail us at support@fellagolf.com
We only provide return labels in the case of faulty or wrongly delivered items. For all other returns, the shipping costs are at your own expense. Please refer to our Return Policy for more details.
We accept returns within 30 days of receiving your order, provided the items are unused and in their original condition. Please note that return shipping costs (except in cases of faulty or wrongly delivered items) are at your own expense. For detailed instructions on how to process a return, please visit our Return Policy page.
If you receive a faulty or incorrect item, please contact us immediately at support@fellagolf.com. We will arrange for a return label and ensure the issue is corrected as soon as possible.
If you haven't received your order and the tracking link provided does not show the status of your package, please contact our support team at support@fellagolf.com. We’ll assist you in tracking down your order.
We’re happy to say that we provide almost worldwide shipping! During the checkout process, simply enter your shipping address, and the appropriate courier for your country will be automatically selected.
Our head office is located in the city of Amsterdam, The Netherlands.
If you need to modify or cancel your order, please contact us at support@fellagolf.com as soon as possible. Once the order has been processed and shipped, we cannot make any changes.
Shipping times vary depending on your location. Once your order is placed, you will receive a confirmation email with an estimated delivery time and a tracking link. In most cases we strive to deliver your items within a max of 3 business days.
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Once your order is shipped, you will receive a tracking link via email. You can use this link to follow your package's journey until it arrives at your doorstep.
If you have any additional questions, don't hesitate to reach out to our customer support at support@fellagolf.com. We're here to help!
Thank you for shopping at Fella Golf!
Yes! Fella Golf offers digital gift cards that can be purchased through our website. These make the perfect gift for any golf enthusiast. Gift cards are delivered via email and can be redeemed online at checkout.